Refund policy

Returns At SubMart, customer satisfaction is our top priority. We offer a 7-day return policy. If 7 days have passed since the delivery of your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused, unworn, and in the exact same condition that you received it. It must also be in the original packaging with all tags attached.

Non-Returnable Items Several types of goods are exempt from being returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom products (such as special orders or personalized items)

• Personal care goods (such as beauty products or sanitary goods)

• Intimate or sanitary products, hazardous materials, or flammable liquids/gases.

Process for Returns To initiate a return, please contact our support team via email at Support.submart@gmail.com or through WhatsApp at 03408064000. Please provide your order number and a clear picture or video of the product if it is defective or damaged.

Refunds Once your return is received and inspected, we will send you a message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or via direct bank transfer/mobile wallet (JazzCash/EasyPaisa) within 5 to 7 business days.

Exchanges We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at Support.submart@gmail.com or WhatsApp us at 03408064000.

Shipping Returns You will be responsible for paying for your own shipping costs for returning your item unless the return is due to an error on our part (e.g., wrong item sent, defective product). Shipping costs are non-refundable.